Shipping policy
Shipping and Delivery Policy
At Koali Shop, we aim to provide transparent and efficient shipping for all orders within Australia. Since our products are custom-printed and fulfilled through various providers, shipping times may vary based on the specific product and provider.
Processing Time
Each order is made-to-order. Please allow approximately 3-5 business days for processing and production before shipping. Processing times may vary slightly during peak seasons or based on product availability.
Shipping Times
All products are shipped within Australia. Estimated delivery times for each product are indicated on the respective product pages; however, please note that these estimates are subject to change due to factors beyond our control, such as postal delays or supply chain issues.
Shipping Costs
We offer flexible shipping rates based on the product type and country of origin to ensure fairness and accuracy for all orders. Shipping rates vary depending on the product type. Rates will be calculated at checkout based on the items in your cart.
How We Determine Shipping Rates
Our shipping rates reflect the actual costs of processing and delivering your order. Factors include:
- Product type and size
- Shipping destination
- Packaging and handling
Rate Transparency
You’ll see the exact shipping cost before completing your purchase, ensuring there are no surprises.
Tracking Information
We provide tracking information for all orders where available. Once your order has shipped, you will receive an email with tracking details. Please note that tracking information may vary depending on the provider.
Delayed or Lost Packages
While we strive to meet the estimated delivery times, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us at support@koalishop.com.au, and we will assist you in tracking the shipment.
Please Note: All delivery times are estimates and not guaranteed. Koali Shop is not responsible for delays caused by postal services, supply chain disruptions, or other circumstances outside our control.